Gain 360° customer insights to resolve issues in record time.

 

Access the most important customer information within 3 clicks or less.

App Orchid’s Customer Context AI breaks through data silos to bring complete customer context and AI-assisted problem solving recommendations.

Drastically reduce call center times

Single Pane of Glass UX surfaces information in 3 clicks max. Information sourced from internal + external sources to really understand your customer.

Empower every employee to solve customer problems

Use the app in the call center and the field – everyone from executives to field service reps can drive customer happiness

Anticipate Customer Issues before they call in

Understand  widespread issues and create a game plan for handling customer calls on high volume days.

Predict sentiment and get proactive recommendations

Anticipate potential problematic interactions, get AI-driven recommendations on resolving problems for customers.

Find customers instantly with any piece of customer information

 No more copying and pasting account numbers.

Search and find customer accounts instantly by name, phone number, and more.

Combine customer data across silos to get the full picture

  • Contact history & interaction notes
  • Bills & Payments
  • Weather and geospatial data

Analyze Customer Segmentation & Sentiment, Predict Usage

  • Target customers with Marketing initiatives and rebates
  • Predict sentiment based on service quality and interaction history
  • Predict consumption based on historical and external data

Manage Strategic Accounts more efficiently

  • Find the right contact information, child accounts, partners, etc.
  • Get insights into billing, scheduled service and more.
  • See usage and patterns
  • Single pane view of all activity on a calendar.

Powerful intelligence that lets you discover key insights
and automatic recommendations

How our customers  use this app

Better Context for all Customer Service Reps

Empower CSRs to see historical and non-CIS system context to rapidly solve problems without needless call transfers.

Field Service enablement

Reduce truck rolls and call center interaction by empowering FSRs to solve problems in the field

Predict Individual Customer Grievances

Foresee widespread customer issues before they call in, allowing you to get ahead of issues and proactively find solutions

Weather Correlation

Weather and GIS integration lets you Predict and explain usage and billing patterns. Make key emergency operations decisions

Strategic Account Management

View and Manage Strategic accounts on one screen with deep context. See key contacts and gain insights based on anomalous activity.

Key Differentiators

The AO Platform

Our platform is designed to solve the problems of the next 10 years. Instead of digitizing legacy processes, it revolutionizes them.

Easy Adoption

Our apps require minimal training and easily adoption - because we hyper-focus on User Experience and Functionality.

Industry Ontology

Our Utilities Ontology allows us to define industry concepts in a way that both enterprise systems and AI can operate efficiently  and effectively

Deployed at Scale

Our Utilities Apps are tried and tested at large Utilities, serving millions of customers and assets.

Our AI Tools

From Machine Learning to Combinatorial Analysis, our tools let you rapidly extract insights and predict outcomes across your businesses.

Solutions for every Budget

Our goal is to bring AI to the whole industry - our apps are priced to suit every budget.

Fast deployment, Easy to use

Requires minimal training to adopt

Integrates with most Utility systems

AI is trained and ready to use in 4-8 weeks

Ready to see how App Orchid’s Customer Context AI can help solve your customer problems in record time?