Reimagine Customer Self Service for the information age
Empower customers to answer questions and manage their service on their own terms.
App Orchid’s Customer Self-Service Portal for Utilities enables a better customer service experience through education, empowerment, and smart design
Improve Customer Satisfaction through better UX
Most customers want to access account information online – build a better ramp for customer adoption.
Rapidly adapt to customer needs
A flexible platform enables quick changes to adapt to shifting customer demands
Enable proactive communication with customers
Alert your customers with timely service communication
Reduce call center volume
With the right information, there’s no need to call your call centers.
A simple, intuitive portal application that empowers customers to manage utility services
An experience that translates to any screen
A seamless, mobile friendly interface
Alert customers with rich, context heavy notifications
An omni channel experience, with our Seamless Alerts Application
Make paying bills a breeze with simple, easy-to-use payments and payment assistance options
Moving is stressful enough, so we made moving service as seamless as possible
Features to make managing multiple utilities accounts easy
A better experience for corporate accounts and property managers
Advanced analytics for your power users
Made simple enough for anyone.
Build outcomes from these insights with the App Orchid Platform
The AO Platform
Our platform is designed to solve the problems of the next 10 years. Instead of digitizing legacy processes, it revolutionizes them.
Easy Adoption
Our apps require minimal training and easily adoption - because we hyper-focus on User Experience and Functionality.
Knowledge Graph Ontology
Our graph database approach allows us to define industry concepts in a way that both enterprise systems and AI can operate efficiently and effectively
Deployed at Scale
Our Apps are tried and tested at large Fortune 500 companues
Our AI Tools
From Machine Learning to Combinatorial Analysis, our tools let you rapidly extract insights and predict outcomes across your businesses.
Solutions for every Budget
Our goal is to bring AI to the whole industry - our apps are priced to suit every budget.
Fast deployment, Easy to use
Incredibly fast deployment (think weeks, not months)
Integrates with most Utility systems
