Reimagine Customer Self Service for the information age

Empower customers to answer questions and manage their service on their own terms.

App Orchid’s Customer Self-Service Portal for Utilities enables a better customer service experience through education, empowerment, and smart design

Improve Customer Satisfaction through better UX

Most customers want to access account information online – build a better ramp for customer adoption.

Rapidly adapt to customer needs

A flexible platform enables quick changes to adapt to shifting customer demands

Enable proactive communication with customers

Alert your customers with timely service communication 

Reduce call center volume

With the right information, there’s no need to call your call centers.

A simple, intuitive portal application that empowers customers to manage utility services

An experience that translates to any screen

A seamless, mobile friendly interface

    Alert customers with rich, context heavy notifications

    An omni channel experience, with our Seamless Alerts Application

    Make paying bills a breeze with simple, easy-to-use payments and payment assistance options

    Moving is stressful enough, so we made moving service as seamless as possible

    Features to make managing multiple utilities accounts easy

    A better experience for corporate accounts and property managers

    Advanced analytics for your power users

    Made simple enough for anyone.

    Key Differentiators

    The AO Platform

    Our platform is designed to solve the problems of the next 10 years. Instead of digitizing legacy processes, it revolutionizes them.

    Easy Adoption

    Our apps require minimal training and easily adoption - because we hyper-focus on User Experience and Functionality.

    Industry Ontology

    Our Utilities Ontology allows us to define industry concepts in a way that both enterprise systems and AI can operate efficiently  and effectively

    Deployed at Scale

    Our Utilities Apps are tried and tested at large Utilities, serving millions of customers and assets.

    Our AI Tools

    From Machine Learning to Combinatorial Analysis, our tools let you rapidly extract insights and predict outcomes across your businesses.

    Solutions for every Budget

    Our goal is to bring AI to the whole industry - our apps are priced to suit every budget.

    Fast deployment, Easy to use

    Incredibly fast deployment (think weeks, not months)

    Integrates with most Utility systems

    AI is trained and ready to use in 4-8 weeks

    Ready to see how App Orchid’s Customer Self-Service Portal can help improve customer satisfaction?