Gain 360° customer insights to resolve issues in record time.
Access the most important customer information within 3 clicks or less.
App Orchid’s Customer Context enables Customer 360 and AI-assisted problem solving across the organization, turning every employee into a customer champion.
Drastically reduce call center times
Single Pane of Glass UX surfaces information in 3 clicks max. Information sourced from internal + external sources to really understand your customer.
Empower every employee to solve customer problems
Use the app in the call center and the field – everyone from executives to field service reps can drive customer happiness
Anticipate Customer Issues before they call in
Understand widespread issues and create a game plan for handling customer calls on high volume days.
Predict sentiment and get proactive recommendations
Anticipate potential problematic interactions, get AI-driven recommendations on resolving problems for customers.
Find customers instantly with any piece of customer information
No more copying and pasting account numbers.
Search and find customer accounts instantly by name, phone number, and more.
Combine customer data across silos to get the full picture
- Contact history & interaction notes
- Bills & Payments
- Weather and geospatial data
Analyze Customer Segmentation & Sentiment, Predict Usage
- Target customers with Marketing initiatives and rebates
- Predict sentiment based on service quality and interaction history
- Predict consumption based on historical and external data
Powerful intelligence that lets you discover key insights
and automatic recommendations
Empower your organization with Customer Context
Enable Customer 360
CUSTOMER SERVICE
Enable access to information on a single screen, and ask ad-hoc questions across all data sources to get Easy Answers
Customer insight in the field
FIELD SERVICE
Enable your Field Service Reps to understand customer challenges and resolve issues as they are fulfilling work orders.
Understand broad patterns
EXECUTIVES
Enable your Utilities executives with access to information about customers in an easy to use, mobile-friendly app.
Build outcomes from these insights with the App Orchid Platform
The AO Platform
Our platform is designed to solve the problems of the next 10 years. Instead of digitizing legacy processes, it revolutionizes them.
Easy Adoption
Our apps require minimal training and easily adoption - because we hyper-focus on User Experience and Functionality.
Knowledge Graph Ontology
Our graph database approach allows us to define industry concepts in a way that both enterprise systems and AI can operate efficiently and effectively
Deployed at Scale
Our Apps are tried and tested at large Fortune 500 companues
Our AI Tools
From Machine Learning to Combinatorial Analysis, our tools let you rapidly extract insights and predict outcomes across your businesses.
Solutions for every Budget
Our goal is to bring AI to the whole industry - our apps are priced to suit every budget.
Fast deployment, Easy to use
Requires minimal training to adopt
Integrates with most Utility systems
