App Orchid’s Customer Context enables Customer 360 and AI-assisted problem solving across the organization, turning every employee into a customer champion.
Drastically reduce call center times
Single Pane of Glass UX surfaces information in 3 clicks max. Information sourced from internal + external sources to really understand your customer.
Empower every employee to solve customer problems
Use the app in the call center and the field – everyone from executives to field service reps can drive customer happiness
Anticipate Customer Issues before they call in
Understand widespread issues and create a game plan for handling customer calls on high volume days.
Predict sentiment and get proactive recommendations
Anticipate potential problematic interactions, get AI-driven recommendations on resolving problems for customers.
Powerful intelligence that lets you discover key insights
and automatic recommendations
Empower your organization with Customer Context
Enable Customer 360
Enable access to information on a single screen, and ask ad-hoc questions across all data sources to get Easy Answers
Customer insight in the field
Enable your Field Service Reps to understand customer challenges and resolve issues as they are fulfilling work orders.
Understand broad patterns
Enable your Utilities executives with access to information about customers in an easy to use, mobile-friendly app.
Build outcomes from these insights with the App Orchid Platform
The AO Platform
Our platform is designed to solve the problems of the next 10 years. Instead of digitizing legacy processes, it revolutionizes them.
Our apps require minimal training and easily adoption - because we hyper-focus on User Experience and Functionality.
Knowledge Graph Ontology
Our graph database approach allows us to define industry concepts in a way that both enterprise systems and AI can operate efficiently and effectively
Deployed at Scale
Our Apps are tried and tested at large Fortune 500 companues