What if you were able to predict customer grievances before they call?
CustomerThink is a ground-breaking AI powered solution that helps customer facing employees quickly anticipate customer issues and recommend actions in real time. CustomerThink provides them with a 360 snapshot of ALL customer data across the enterprise in a single pane giving them the ability to gain insights not possible before and solve issues faster.
360° View of the Customer
Integrates ALL data in the enterprise for a specific customer into a single pane view
Predicts customer grievances and makes recommendations real time through advanced artificial intelligence and machine learning technology
Gives visibility to customer sentiment, including potential difficult interactions and proactive recommendations to improve customer satisfaction
Real Time Data On or Off-Premise
Pushes real-time customer data to customer service staff and field agents allowing them to answer questions and concerns immediately instead deferring to call centers or escalating to managers
Intuitive User Interface
Requires no training – “siri” like interface makes it easy to access retrieve and capture information quickly