What if you were able to predict customer grievances before they call?
Uncover CustomerThink
CustomerThink is a ground-breaking AI powered solution that helps customer facing employees quickly anticipate customer issues and recommend actions in real time. CustomerThink provides them with ALL relevant customer data across the enterprise in a single integrated view enabling them to solve issues faster. CustomerThink uses AI to integrate structured, unstructured and user “tribal knowledge” to give users insights not possible prior.
CustomerThink Key Benefits
Predicts Individual Customer Grievances
and potential widespread customer issues before they call in, allowing companies to get ahead of issues
Resolves Customer Issues Quickly
through real-time, onsite and in the field access to all customer interaction information
Proactively Offers Quality Service
through real-time data driven sentiment analysis and recommendations
Improves Agent Productivity
by providing ALL customer information in single view, eliminating the need to jump between systems when servicing a customer
CustomerThink Key Features
Know Your Customer
Integrates all structured, unstructured and user “tribal knowledge” data from disparate internal and external sources for a specific customer
Grievance Prediction
Predicts individual or group customer grievances using AI based segmentation techniques across various bands of customers, leveraging advanced AI and machine learning technology to make recommendations in real time
Complaint Anticipation
Allows customer service to get ahead of large-scale problems by predicting potential issues caused by outages, product quality, delivery shortcomings, etc.
Triage Management
Prioritizes customer related issues by integrating data from external feeds such as weather, news, etc. with customer criticality data
Sentiment Analysis
Utilizes all relevant customer data and AI technology to predict customer sentiment, including potential difficult interactions and proactive recommendations to improve customer satisfaction
Real Time Data On or Off-Premise
Pushes real-time customer data to frontline employees, allowing them to answer questions and concerns immediately instead deferring to call centers or escalating to managers