problems across the
Utilities Value Chain
With easy to deploy AI/ML
Trusted by Leading Companies
Deployed At Scale
Miles of pipe
Daily Work Orders
Daily Call Volume
Apps that Solve Critical Energy & Utilities Challenges
Detect and prioritize hard-to-predict, high-impact anomalies rapidly in critical assets
UTILITIES CUSTOMER SERVICE
Solve your customers issues rapidly with multi-system Customer Context on a single screen
UTILITIES EMERGENCY OPS
The most seamless way to ensure your customers get emergency alerts
Built with AI that is designed to solve Utility challenges
Our AI goes beyond traditional machine learning and prediction.
Break Data Silos with our Utilities Ontology
We built a Utilities Ontology that connects data across the enterprise. This lets our AI-powered apps and tools understand and operate on Utilities Data with minimum deployment time – our apps are up and running in weeks, not months.
Get Easy Answers to Difficult Questions
NATURAL LANGUAGE SEARCH & ANALYTICS
Ask questions (in text or voice) of your data for exploration and analysis
The AO Platform can understand the question and turn it into a query. Search your Utilities Knowledge graph using that query and present it to you in the most relevant format for that data.
Uncover insight hidden in your organization
TRIBAL KNOWLEDGE CAPTURE
The most valuable knowledge is hidden in service notes, interaction records and other free text areas in your system. We use natural language processing to find, understand and surface years of knowledge hidden in unstructured text and images
Guided insights with insight-specific UI
INTELLIGENTLY EVOLVING DASHBOARDS
Our UI evolves to your questions – get hyper-specific dashboards based on what’s asked. Extract, share and collaborate on these screens with annotations.
Build predictions with easy AI/ML
MACHINE LEARNING ALGORITHMS
20+ AI/ML algorthims pre-built to help you operationlize complex data
A Platform that enables the next 10 Years of Energy & Utilities innovation
WHY APP ORCHID
Accessible AI for every Utility
Features and usability your employees and customers expect in 2022.
Add easy intelligence and modern features to your existing applications, while staying under budget
AI Designed for Utilities
General purpose AI is too much effort. Purpose-built is here.
With our Industry Ontology, the App Orchid Platform and AI-powered apps take weeks to deploy, and days to adopt.
Proven at Scale
Revolutionizing operations at some of the largest companies in the world
We’ve gone beyond POCs and built real AI that’s deployed nationally, serving millions of customers every day.
Building blocks for Rapid AI Value
Enhanced AI/ML algorithms
13 proprietary, 7 enhanced
Managed Semantic Objects
Big Data Systems
Entity Extraction Stragies
Ability to launch vertical specific ontology in <2 months
Intuitive data visualization engine
Intelligently adapts to user preferences
Data Sink Connectors
Write data onto:
Big Data Systems
Utilities @ App Orchid
Address 80% of customer inquiries immediately with AI-assisted problem solving
Case Study Product: Customer Context Our client, a large Utility, experienced call handling times of 20-25 minutes, causing long wait times &...
Customer Context – better customer service through knowledge graphs
As a Utility, wouldn’t it be useful to understand a customer’s recent experience with your company even as they are calling in? When a frustrated...
Reducing operational spend by detecting hidden Asset Issues in Utility Meter Operations
Case Study Product: Asset Seer Meter behavior can often be a black hole. Our client, a large Water Utility, was dealing with many meter related...