Featured Content
A digital twin of your business: Why do it?
A digital twin can help you understand the lifecycle of a component, a system, process – most any business asset you can think of. But what about a digital twin for your whole business? What kind of data would need to be accessed for such a big-sounding project? What...
Launching App Orchid Utilities Apps
How can AI be used at every Utility, without special knowledge or oversized investments? App Orchid aims to answer this question every day. In Q1 2022, we’re launching three apps that use AI to solve three questions - How can I enable any Utility employee with access...
Contract Analytics: How to Turn Contracts into Information
Data drives today’s businesses. All the contracts you create generate a wealth of data that can make future contracts less risky and more profitable. The challenge is accessing and analyzing that data in a way that improves your decision-making process. To gain more...
Blog
A digital twin of your business: Why do it?
A digital twin can help you understand the lifecycle of a component, a system, process – most any business asset you can think of. But what about a digital twin for your whole business? What kind of data would need to be accessed for such a big-sounding project? What...
Address 80% of customer inquiries immediately with AI-assisted problem solving
Case Study Product: Customer Context Our client, a large Utility, experienced call handling times of 20-25 minutes, causing long wait times & ~100 dropped calls every hour, because: CSR UX that was cumbersome and unintuitive.finding the right info to resolve a...
Customer Context – better customer service through knowledge graphs
As a Utility, wouldn’t it be useful to understand a customer’s recent experience with your company even as they are calling in? When a frustrated customer – let’s call her Jill – contacts a customer care representative, she’s far more likely to be unhappy if...
Reducing operational spend by detecting hidden Asset Issues in Utility Meter Operations
Case Study Product: Asset Seer Meter behavior can often be a black hole. Our client, a large Water Utility, was dealing with many meter related issues: couldn’t tie asset issues to revenue impactcouldn’t find improperly installed meters or meters at customer types...
Knowledge Graphs for Utilities – the only reasonable way to break Data Silos
Break Data Silos with Knowledge Graphs The idea of eliminating data silos is not a new one. For years, employees and executives have cried out for The One Solution to save them all - one that gives them access to hard-to-find information that only exists in the...
Launching App Orchid Utilities Apps
How can AI be used at every Utility, without special knowledge or oversized investments? App Orchid aims to answer this question every day. In Q1 2022, we’re launching three apps that use AI to solve three questions - How can I enable any Utility employee with access...
Contract Analytics: How to Turn Contracts into Information
Data drives today’s businesses. All the contracts you create generate a wealth of data that can make future contracts less risky and more profitable. The challenge is accessing and analyzing that data in a way that improves your decision-making process. To gain more...
Survey Says: Yes, Procurement Can Add More Value
WorldCC founder and president Tim Cummins and App Orchid CPO Mike O’Brien will share the results of our recent surveys of corporate procurement practitioners and their C-level executives. At most enterprises, Procurement is a cost center, a speed bump on the road to...
App Orchid releases v2.3 Version of ContractAI
Release 2.3.0 is a major release with upgrades to key functionality of the ContractAI product suite. New features include: Full Contract Authoring: Extension of the decision tree method for contract authoring enabling the authoring of complete contracts in ContractAI,...
Procurement can add value to the business….but have we been listening??
An interview with Mike O’Brien, Chief Procurement Officer and Head of ContractAI at App Orchid and World Commerce and Contracting's President, Tim Cummins. In a survey conducted by WorldCC and App Orchid in the second quarter of this year, the top 2 highest values...
Recent Posts
A digital twin of your business: Why do it?
A digital twin can help you understand the lifecycle of a component, a system, process – most any business asset you can think of. But what about a digital twin for your whole business? What kind of data would need to be accessed for such a big-sounding project? What...
Address 80% of customer inquiries immediately with AI-assisted problem solving
Case Study Product: Customer Context Our client, a large Utility, experienced call handling times of 20-25 minutes, causing long wait times & ~100 dropped calls every hour, because: CSR UX that was cumbersome and unintuitive.finding the right info to resolve a...
Customer Context – better customer service through knowledge graphs
As a Utility, wouldn’t it be useful to understand a customer’s recent experience with your company even as they are calling in? When a frustrated customer – let’s call her Jill – contacts a customer care representative, she’s far more likely to be unhappy if...
Reducing operational spend by detecting hidden Asset Issues in Utility Meter Operations
Case Study Product: Asset Seer Meter behavior can often be a black hole. Our client, a large Water Utility, was dealing with many meter related issues: couldn’t tie asset issues to revenue impactcouldn’t find improperly installed meters or meters at customer types...
Knowledge Graphs for Utilities – the only reasonable way to break Data Silos
Break Data Silos with Knowledge Graphs The idea of eliminating data silos is not a new one. For years, employees and executives have cried out for The One Solution to save them all - one that gives them access to hard-to-find information that only exists in the...