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A digital twin of your business: Why do it? 

A digital twin of your business: Why do it? 

by Rehan Refai | Oct 8, 2022 | Case Studies, Featured, Platform

A digital twin can help you understand the lifecycle of a component, a system, process – most any business asset you can think of. But what about a digital twin for your whole business? What kind of data would need to be accessed for such a big-sounding project? What...
Address 80% of customer inquiries immediately with AI-assisted problem solving

Address 80% of customer inquiries immediately with AI-assisted problem solving

by Cat C | Jul 15, 2022 | Case Studies, Platform, Utilities

Case Study Product: Customer Context Our client, a large Utility, experienced call handling times of 20-25 minutes, causing long wait times & ~100 dropped calls every hour, because: CSR UX that was cumbersome and unintuitive.finding the right info to resolve a...
Customer Context – better customer service through knowledge graphs

Customer Context – better customer service through knowledge graphs

by Rehan Refai | Apr 1, 2022 | Platform, Utilities

As a Utility, wouldn’t it be useful to understand a customer’s recent experience with your company even as they are calling in? When a frustrated customer  – let’s call her Jill – contacts a customer care representative, she’s far more likely to be unhappy if...
Knowledge Graphs for Utilities – the only reasonable way to break Data Silos

Knowledge Graphs for Utilities – the only reasonable way to break Data Silos

by Rehan Refai | Jan 18, 2022 | Platform, Utilities

Break Data Silos with Knowledge Graphs The idea of eliminating data silos is not a new one. For years, employees and executives have cried out for The One Solution to save them all – one that gives them access to hard-to-find information that only exists in the...
Can Today’s NLP Technology Really Understand Legal Contracts?

Can Today’s NLP Technology Really Understand Legal Contracts?

by App Orchid Team | Jun 1, 2021 | ContractAI, Featured, Platform

An Interview with ContractAI’s Principal Data Scientist and Head of R&D For those who are unfamiliar with NLP, can you help us define NLP and some of the common uses of the technology today? Natural Language Processing (NLP) is a branch of Machine Learning (ML)/...
Does Your Contracting Solution Have Real AI?

Does Your Contracting Solution Have Real AI?

by Sathya Ramnath | Feb 2, 2021 | ContractAI, Platform

Artificial intelligence (AI) is everywhere. At least, the label is. Across industries, in B2C and B2B, the AI label is put on services and products without much regard as to whether they’re powered by artificial intelligence. It’s a phenomenon known as “AI washing.”...
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  • A digital twin of your business: Why do it? 
  • Address 80% of customer inquiries immediately with AI-assisted problem solving
  • Customer Context – better customer service through knowledge graphs
  • Reducing operational spend by detecting hidden Asset Issues in Utility Meter Operations
  • Knowledge Graphs for Utilities – the only reasonable way to break Data Silos

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