April 12, 2023

AO Customer Context Is Now Available on the SAP Store


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Built on SAP BTP, AO Customer Context from App Orchid delivers a single pane of glass with Customer 360 delivered across your enterprise

San Ramon, CA — April 12, 2023 — App Orchid today announced that its AO Customer Context is now available on SAP® Store, the online marketplace for SAP and partner offerings. AO Customer Context utilizes SAP BTP to easily access Customer data on one screen to solve problems rapidly.

“Call centers are capitalizing on AI technologies to increase customer satisfaction rates and drive down call handle times”, opined Vaibhav Nadgauda, CEO of App Orchid, and General Partner at Moneta Ventures. “With AO Customer Context our AI application uses internal, external, and unstructured data to provide customer sentiment, predictive insight, and next best action to CSRs.”

AO Customer Context enables business users to:

  1. combine data from across your enterprise using the App Orchid Knowledge graph to deliver holistic insights to your customer champions.
  2. deep dive into customer analytics to solve problems. With a few clicks, get detailed information about your customer’s bills, consumptions, and metering behavior.
  3. get insights and recommendations about your customers. Get a continually updated feed of AI-generated insights detects patterns and anomalies to warn you of potential issues.

AO Customer Context addresses 80% of customer inquiries immediately with AI-assisted problem solving by detecting and predicting Customer issues and patterns before they call in. Its powerful insights engine offers a feed of insights as well as details about issues detected in other departments of your Utility. AO Customer Context is designed to support SAP integration through BTP platform. All major information is easily accessible to the user, with controls for privacy and role. Detailed insights and tools to measure consumption and service quality. See detailed information with data from AMI meters. Offer insights based on weather and neighborhood-level consumption insights.

By empowering business teams with the ability to easily access Customer data on one screen to solve problems rapidly. AO Customer Context complements SAP’s powerful data and analytics tools such as SAP Analytics Cloud and SAP Datasphere.

AO Customer Context is built on SAP Business Technology Platform (SAP BTP) with SAP Integration Suite and SAP HANA Data Lake (ex. SAP Integration Suite, SAP Extension Suite, SAP Analytics Cloud, etc.) and integrates with most SAP Solutions, including SAP S/4HANA as well as the previous generation of SAP Solutions (the integrated solution(s) listed on SAP Store).

SAP Store, found at store.sap.com, delivers a simplified and connected digital customer experience for finding, trying, buying, and renewing more than 2,300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.

About App Orchid

App Orchid builds AI-powered apps that help companies solve critical problems in 8-12 weeks. Our flagship app, AO Customer Context is a single pane of glass with Customer 360 delivered from many systems, powered by SAP BTP. Empower any employee (CSRs, FSRs, executives and more) to be a customer champion with tools to solve 80% of customer questions by any employee. Includes AI-powered insights and ad-hoc intelligence.

Our platform includes an AI core that can process large amounts of structured enterprise data and unstructured data (images, text, audio, etc.) with contextual external data (weather, traffic, etc.) to quickly provide insights, predictions, and intelligence.

We have deployed use cases like AI-assisted contract analysis and negotiation, Uber-like field service operations and predictive issue management for critical assets at large global companies.

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